Proceed to create an account
Leave your details and we will get back to you
Please have a soft copy each of the following documents ready.
1. Kenyan National ID / Kenyan Passport
2. Utility Bill (Where Applicable)
So things run smoothly, ensure your name matches what's on your ID.
Provide us with your email and phone number (in case we need to get in touch)
and which branch would you like to do your banking?
Tell us also the currency you would like to use.
Now fund your account to activate it.
Visit your nearest or local DTB branch for information on foreign currency exchange rates, where our staff can provide you with the daily rates. The rates on display are applicable for transactions below USD 5,000. For attractive rates above USD 5,000 transactions, the branch staff will contact the treasury department for you. Should you wish to contact the Treasury Department personally if you don't have the time to visit the branch, here are the direct lines:
In order to request a wire transfer you will need to contact your domicile DTB branch wahere your account resides. Money can be transferred from DTB to most financial institutions. To complete the wire transfer you will need to provide DTB with:
If the person receiving the funds does not have a bank account, they may still be able to receive funds by wire transfer through a financial institution by providing suitable identification. You must verify the availability of this service with the receiving financial institution. In this situation, you must provide DTB with the financial institution's number and branch number, as well as the person's name.
You can find information on the account charges and all fees on the website, as well as accessing the DTB Product Guide and Tariff Guide provided at our DTB branches. For further information you can contact DTB at (255-22) 2114888-90 or send an email to email@example.com
DTB Tanzania offers a special remittance charge to all customers sending wire transfers to India. Remit Indian Rupees for only $9. The receiver will get full TT amount without deductions in India.
Please visit our website and search to find the closest branch to you. On the website, click on the 'About us' main link and then click on "Our Locations" on the sub-link underneath. This page contains a drop-down menu that will allow you to pick the specific location you desire. All of DTB Tanzania branches details including addresses, telephone and fax numbers, maps and hours of operation are available here.
To open a DTB bank account, visit the DTB branch closest to you to fill out the actual account opening forms. The basic information required to open an account includes:
Once you adequately filled the details on the form and provided the above, your account is opened and ready to operate immediately.
If you have changed your physical address as a result of moving homes or location, you should contact your DTB branch to ensure that you continue to receive your statements or other packages through the mail. You must change your address information with DTB in person at any DTB branch. Joint account holders should update their information separately, if both are moving.
If you have lost your card, or stolen, you should visit your local DTB branch and inform of the situation. This will help the staff to respond accordingly, in terms of cancelling the card to prevent fraudulent activities. The staff may ask for a police statement report of the stolen card as supporting documents, so please ensure you have the report in your possession. The staff will provide you with a declaration form, which will request for you to apply for a new card. The new card takes between 5-14 days to arrive, with a further 4-7 days for the ATM PIN code to arrive. There will be a charge of TZS 6,000 deducted to your account for the new card.