Thanks for choosing to open an account with DTB. Let's get started.

Proceed to create an account

OR

Leave your details and we will get back to you

Intro on benefits of opening an account online will come here. (copy team drafting)

Please have a soft copy each of the following documents ready.

1. Kenyan National ID / Kenyan Passport

2. Utility Bill (Where Applicable)

Now tell us about yourself

So things run smoothly, ensure your name matches what's on your ID.

WHAT'S YOUR NAME*
NATIONAL ID/ PASSPORT NO/ ALIEN CARD*
UPLOAD SCANNED COPY OF ID/PASSPORT*
YOUR DATE OF BIRTH*(DD/MM/YY)


*Mandatory Field

Now tell us about yourself

Provide us with your email and phone number (in case we need to get in touch)

EMAIL ADDRESS*
MOBILE NUMBER*

Where do you live?

and which branch would you like to do your banking?

ADDRESS*
City*
PROOF OF RESIDENCE: (utility bill)*
BRANCH*

What type of account would you like to open?

Tell us also the currency you would like to use.

ACCOUNT TYPE*
CURRENCY*


Related Accounts

You are nearly there.

Now fund your account to activate it.

Detailed information and steps on how to fund the account will come here.

Choose how you will fund the account (initial) – RTGS, MPESA, BRANCH, PREPAID CARD.*
CHOOSE A SERVICE

eStatement

Online Banking

Mobile Banking

  • Online Banking
  • Log in to MyDTB Profile

    Manage your profile and user experience on this website.

    Email Address
    Password
    Forgot Password?
    New User?

    Benefits of creating a profile

    My DTB Website personalization features are freely available to all users. Creating a DTB Profile account is free and will only take a few minutes of your time. All users can take advantage of the following features by logging in:

    • View custom content based on search criteria
    • Manage custom e-mail alerts and updates
    • Save articles to personal article collections
  • Locate Us

    Find a Branch, Agent, ATM

  • My Favourites

    My Favourites

    Here's where you'll find all your favourite pages, pages you've recently visited and everything else that's hot right now.

  • Talk to us

    At DTB we are always ready to listen to you. Whether you have queries about account opening or feedback about your accounts, we have various channels open to you. Submit your comments today by completing the form below, email or phone us. Answers to frequently asked questions can be found in Help & Support.

    Name*
    Mobile Number*
    Email Address*
    Subject*
    Message*

    All fields with an asterisk (*) are required.

    Thank You!!!

    Your Form has been successfully submitted!
    Your opinions and comments are very important to DTB and we read every message that we receive.

    Our goal is to improve our service any way we can, and we appreciate your taking the time to fill out our feedback form.

    If you have any other questions, feel free to call us during normal business hours: 9am to 5pm

    Call our Pilot lines for immediate assistance:

    Kenya: +254 -20- 284 9888/ +254 – 719 – 031 888/ +254 – 732 – 121 888

    (our contact centre is open 24hours a day)

    Tanzania: (+255) 222 114891/2

    Uganda: (+256) 414 387000/100/ 0800 – 242 242

    Burundi: (+257) 222 59988

    Call the specific Country or Branch using the Location Finder

     

    Email us at:

    Kenya: contactcentre@dtbafrica.com

    Uganda: info@dtbuganda.co.ug

    Tanzania: customercare@diamondtrust.co.tz

    Burundi: info@dtbafrica.com

Help and Support

Where can I enquire about foreign exchange rates?

Visit your nearest or local DTB branch for information on foreign currency exchange rates, where our staff can provide you with the daily rates. The rates on display are applicable for transactions below USD 5,000. For attractive rates above USD 5,000 transactions, the branch staff will contact the treasury department for you. Should you wish to contact the Treasury Department personally if you don't have the time to visit the branch, here are the direct lines:

  • Tel:(255-22) 2122587,2122839
  • Mobile: 0783 555629

 

What information do I need to send to send/receive a wire transfer?

In order to request a wire transfer you will need to contact your domicile DTB branch wahere your account resides. Money can be transferred from DTB to most financial institutions. To complete the wire transfer you will need to provide DTB with:

  • The full name, address (including city, province/state and country) and account number of the business or person you are sending money to.
  • The full name and address (including city, province/state and country) of the financial institution receiving the funds.
  • The amount and currency of the transfer.

 

If the person receiving the funds does not have a bank account, they may still be able to receive funds by wire transfer through a financial institution by providing suitable identification. You must verify the availability of this service with the receiving financial institution. In this situation, you must provide DTB with the financial institution's number and branch number, as well as the person's name.

Note: To receive a wire transfer from within Kenya to your DTB bank account, you must provide the initiating financial institution with your bank, branch and account numbers. The bank number for DTB is 063, the branch code has 3 digits and your account number has 10 digits.

 

Where can I find information on account charges and tariffs?

You can find information on the account charges and all fees on the website, as well as accessing the DTB Product Guide and Tariff Guide provided at our DTB branches. For further information you can contact DTB at (255-22) 2114888-90 or send an email to customercare@diamondtrust.co.tz

Can I send money to India? If So how much?

DTB Tanzania offers a special remittance charge to all customers sending wire transfers to India. Remit Indian Rupees for only $9. The receiver will get full TT amount without deductions in India.

Where can I find DTB's branch network in Tanzania?

Please visit our website and search to find the closest branch to you. On the website, click on the 'About us' main link and then click on "Our Locations" on the sub-link underneath. This page contains a drop-down menu that will allow you to pick the specific location you desire. All of DTB Tanzania branches details including addresses, telephone and fax numbers, maps and hours of operation are available here.

How do I open a DTB bank account?

To open a DTB bank account, visit the DTB branch closest to you to fill out the actual account opening forms. The basic information required to open an account includes:

  • Introduction/reference letter
  • ID/Passport Copies of all authorized signatories
  • Proof of residential address such as utility bills
  • One passport photo of all the authorized signatories
  • And previous pay slip (if introduced by employer)

Once you adequately filled the details on the form and provided the above, your account is opened and ready to operate immediately.

How do I change my address information with DTB?

If you have changed your physical address as a result of moving homes or location, you should contact your DTB branch to ensure that you continue to receive your statements or other packages through the mail. You must change your address information with DTB in person at any DTB branch. Joint account holders should update their information separately, if both are moving.

I have lost my card/got it stolen/expired; therefore I need a new card. What do I do?

If you have lost your card, or stolen, you should visit your local DTB branch and inform of the situation. This will help the staff to respond accordingly, in terms of cancelling the card to prevent fraudulent activities. The staff may ask for a police statement report of the stolen card as supporting documents, so please ensure you have the report in your possession. The staff will provide you with a declaration form, which will request for you to apply for a new card. The new card takes between 5-14 days to arrive, with a further 4-7 days for the ATM PIN code to arrive. There will be a charge of TZS 6,000 deducted to your account for the new card.

DTB Footer Menu